Terms and Conditions

1. Introductory Provisions

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the legal relationships between SportZoo, s.r.o., with its registered office at Narcisová 46, 821 01 Bratislava, Slovakia, Company ID: 47 44 22 55, VAT ID: SK2023894543, email: info@sportzoo.sk (hereinafter referred to as “Seller”) and you (hereinafter referred to as “Buyer”) arising in connection with the order of goods from our offer in the online store at www.sportzoo.store (hereinafter referred to as “Online Store”), and are an integral part of every purchase agreement concluded between Seller and Buyer (hereinafter referred to as “Purchase Agreement”), unless the Seller and Buyer explicitly agree otherwise (Seller and Buyer collectively also referred to as “Contracting Parties”).

1.2 These GTC shall also apply to the conclusion of all Purchase Agreements between the Seller and Buyer made at a distance.

1.3 The Seller may unilaterally change or supplement the wording of these GTC at any time. New GTC shall become effective upon their publication on the website of the Online Store, thereby canceling the previously valid GTC. This provision does not affect the rights and obligations of the Buyer that arose before the effectiveness of the new GTC.

1.4 The Purchase Agreement is prepared and may be concluded in the Slovak language.

1.5 The term Purchase Agreement used in the following text also includes GTC.

2. Ordering Goods

2.1 The Seller offers goods for sale in the Online Store. Each offer of goods includes its name, main characteristics, or basic description, and information about the method of use. It also includes data on stock availability, final price in EUR, and shipping costs.

2.2 The Buyer orders goods by clicking the “Add to Cart” button to place the selected goods, which are part of the Online Store's offer, into the cart. After filling in their identification details during the purchase without registration, choosing a method of delivery and payment, the Buyer will be informed of the final price for the purchase of the goods. This price includes the price of the selected goods in the cart, value-added tax, and delivery cost. Before sending the order, the Buyer has the option to review and modify the order, i.e., in particular, to change the cart content or any details regarding the quantity of ordered goods, method and address of delivery, payment methods, and invoicing details. By sending the order, the Buyer accepts the Seller’s offer for the goods placed in the cart, agrees to these GTC, and makes an irrevocable offer to conclude the Purchase Agreement.

2.3 Immediately after receiving the Buyer’s order, the Seller shall confirm its acceptance via email to the email address provided during the registration of their user account or in the order without registration.

2.4 By ordering the goods, the Buyer confirms that they are aware that the order also includes the obligation to pay the price.

3. Conclusion of the Purchase Agreement

3.1 The Seller shall check the received order (e.g., your data, ordered goods, registration of payment on the Seller’s account, etc.) and shall promptly start processing it.

3.2 The Buyer acknowledges that the Seller is not obliged to accept the order and conclude the Purchase Agreement, for example, if it is not possible to deliver the goods under the conditions stated in the order, such as if the goods are no longer sold or manufactured.

3.3 By sending the order and concluding the Purchase Agreement, the Buyer agrees to these GTC and declares that they had the opportunity to review them before concluding the Purchase Agreement. The GTC are available at any time at www.sportzoo.store/obchodne-podmienky.

3.4 The Buyer agrees to the use of means of distance communication in the conclusion of the Purchase Agreement. Any costs incurred by the Buyer in using distance communication in connection with the conclusion of the Purchase Agreement shall be borne by the Buyer.

3.5 By purchasing products, the Buyer agrees that their data, specifically their name and surname, may be published for the purposes of competitions or marketing activities related to the purchased products.

4. Payment Terms

4.1 The price of the goods is valid at the moment of executing your offer, is stated in EUR, and includes all related taxes and fees. If the goods are discounted, the Seller always enters the original price as provided to the Seller by the supplier as the recommended retail price. The Seller does not artificially inflate the original price to make the discount appear larger. Payments for the delivery of goods and any additional fees, if applicable, are not included in the price of the goods and will be communicated to the Buyer during the order process and will be separately included in the total final price.

4.2 Unless otherwise agreed by the Seller and the Buyer, the Online Store allows the selection of one of the payment methods listed below, which the Buyer may choose:

4.2.1 Payment methods for goods within Slovakia and abroad: a) cash deposit into our bank account (Fio Banka)

4.3 In the case of non-cash payment, the purchase price is due within four days from the conclusion of the Purchase Agreement, unless the tax document specifies a longer period.

4.4 In the case of non-cash payment, the Buyer is obliged to state the variable payment symbol, which is the order number, when paying the purchase price for the goods. The obligation to pay the purchase price is fulfilled at the moment the purchase price is credited to the Seller's account.

4.5 The ownership rights to the goods are acquired by the Buyer only upon full payment of the purchase price.

4.6 Delivery of goods will incur charges, which will be communicated to the Buyer during the ordering process.

4.7 The Seller shall deliver an invoice to the Buyer along with the goods.

5. Delivery Conditions

5.1 If the goods are marked “In stock,” the goods are physically at the Seller's warehouse and will be handed over to the courier no later than 2 working days from the receipt of payment to the Seller's account.

5.2 If the goods are marked “At external warehouse,” the goods will be handed over to the courier no later than 3 working days from the receipt of payment to the Seller's account.

5.3 The goods will be delivered to the Buyer via Slovenská pošta.

5.4 The Buyer is obliged to accept the ordered goods and properly inspect and check the shipment upon receipt. The Buyer shall confirm the receipt of the goods in writing on the delivery document.

5.5 Shipments that are returned to the Seller as unclaimed will be sent again only at the Buyer’s request, and in such a case, the Buyer is always obliged to pay the postage.

5.6 The Seller shall inform the Buyer via email about the shipment of the goods. The moment this email is delivered is considered the Purchase Agreement concluded.

5.7 The goods will be delivered to the Buyer typically within 3, but no later than 5 working days from the handover to the courier, unless the Buyer agrees with the courier on another delivery date. In the case of personal collection, this collection date depends on the agreement of the Contracting Parties. If the Buyer does not collect the goods in the agreed time or if delivery is not possible for other reasons on the Buyer’s side, even repeatedly in a substitute date, the goods will be returned to the Seller.

5.8 The Seller delivers goods only within the territories of Slovakia and the Czech Republic, unless the Contracting Parties agree otherwise in an individual case.

6. Withdrawal from the Purchase Agreement

6.1 The Buyer has the option to withdraw from the Purchase Agreement without stating a reason within 14 days of receiving the goods.

6.2 If the Buyer withdraws from the Purchase Agreement, the Purchase Agreement is canceled from the beginning, and any supplementary agreement related to the Purchase Agreement from which the Buyer has withdrawn is also canceled.

6.3 The Buyer shall inform the Seller of their decision to withdraw from the Purchase Agreement by a clear statement, for example, by sending a letter to our postal address or via email (hereinafter referred to as “Notice of Withdrawal from the Purchase Agreement”).

6.4 The period for withdrawal from the Purchase Agreement is considered observed if the Notice of Withdrawal from the Purchase Agreement is sent to the Seller no later than the last day of the period.

6.5 After withdrawal, the Buyer is entitled to return the goods to the Seller in person or by sending them to the Seller's address. The goods should be, if possible, in their original packaging or packaging that prevents damage during transport, in full condition, including all accessories that were supplied with the goods. The Buyer shall prove the origin of the goods by attaching a purchase document and warranty card (if supplied with the goods) or another document that proves the conclusion of the Purchase Agreement.

6.6 In the event of withdrawal from the Purchase Agreement, the Seller shall return the purchase price to the Buyer, including the original shipping costs for the goods from the Seller to the Buyer, if such costs were incurred, no later than 14 days from the withdrawal from the Purchase Agreement. Payments will be returned to the Buyer in the same manner as the Buyer used for their payment unless the Contracting Parties agree otherwise. Such other agreement shall not mean charging additional fees.

6.7 Upon withdrawal from the Purchase Agreement concerning the sale of goods, the Seller is not obliged to return the purchase price and payments according to the previous paragraph before the goods are delivered back to the Seller or until the Buyer proves that the goods have been sent back, unless the Seller proposes to pick up the goods personally or through a person authorized by them.

6.8 The Buyer is obliged to return the goods to the Seller or to a person authorized by the Seller to accept the goods no later than 14 days from the date of withdrawal from the Purchase Agreement. This does not apply if the Seller proposes to pick up the goods personally or through an authorized person. The deadline according to the first sentence is considered to be met if the Buyer handed the goods over for transport no later than the last day of the deadline.

6.9 In the event of withdrawal from the Purchase Agreement, the Buyer bears only the costs of returning the goods to the Seller or to the person authorized by the Seller to accept the goods.

6.10 The Buyer is responsible only for the decrease in value of the goods resulting from handling the goods in a manner beyond what is necessary to ascertain their properties and functionality.

6.11 The Buyer acknowledges that withdrawal from the Purchase Agreement is not possible, among other things, in the case of the sale of goods: a) made according to their specific requirements, custom-made goods, or goods specifically intended for them; b) that are subject to rapid deterioration in quality or decay; c) that may, by their nature, be irreversibly mixed with other goods after delivery; d) enclosed in a protective package that is unsuitable for return due to health protection or hygiene reasons, and whose protective package has been breached after delivery.

6.12 Due to the nature of the products and the specifics of the collector's market, the Seller reserves the right to limit or cancel excessive orders from the Buyer.

7. Warranty and Complaint Conditions

7.1 The Seller is responsible to the Buyer that the goods purchased by them are in accordance with the Purchase Agreement. This means that the Seller is responsible for ensuring that the goods have the quality and utility properties required by the Purchase Agreement, described by the Seller or the manufacturer, or expected based on the advertising of the goods, or customary for such items. The Seller is also responsible for ensuring that the goods meet the requirements of legal regulations, are in the corresponding quantity, measure, or weight, and are suitable for the purpose stated for the use of the item or for which the item is commonly used.

7.2 The warranty period is 24 months, with exceptions specified by applicable legal regulations. The warranty period begins to run from the acceptance of the goods by the Buyer. The Buyer is entitled to submit a complaint by sending the complained goods to the Seller’s address. Before sending the complained goods and initiating the complaint procedure, the Buyer may send a photograph of the complained goods to the Seller via email for the purpose of informal assessment of the goods' condition and obtaining non-binding information about possible further steps and the likelihood of success in the complaint procedure. When making a complaint, the Buyer is obliged to prove the origin of the goods, for example, with an invoice, warranty card, if attached to the goods, or by other demonstrable means. At the same time, the Buyer is obliged to describe how the defect manifests.

7.3 If it is a defect in the goods that can be removed, the Buyer has the right to have it removed free of charge, in a timely manner, and properly, and for the Seller to remove the defect without unnecessary delay. Instead of removing the defect, the Buyer may demand a replacement of the item, or if the defect concerns only a part of the item, the replacement of that part, provided that this does not cause the Seller unreasonable costs relative to the price of the goods or the seriousness of the defect. Instead of removing the defect, the Seller may always replace the defective item with a flawless one if it does not cause the Buyer significant difficulties.

7.4 If it is a defect in the goods that cannot be removed and which prevents the goods from being properly used as an item without defects, the Buyer has the right to a replacement of the goods or to withdraw from the Purchase Agreement. The same rights apply to the Buyer if the defects are removable but they cannot properly use the goods due to the recurring occurrence of the defect after repair or due to a larger number of defects. Recurring occurrence of a defect after repair means that a defect that has been repaired at least twice during the warranty period occurs a third time. In the case of other non-removable defects, the Buyer has the right to a reasonable discount on the price of the item.

7.5 The Seller will handle the complaint, including the removal of the defect, immediately, in complex cases no later than three working days from the date of the complaint submission, in justified cases, especially if a complex technical assessment of the condition of the goods is required, no later than 30 days from the date of the complaint submission. After this period, the Buyer has the same rights as if it were a defect that cannot be removed.

7.6 When submitting a complaint, the Seller will issue a confirmation to the Buyer in the form of an email. Upon resolving the complaint, the Seller will provide the Buyer with a written document.

7.7 If the goods were damaged during transport by courier, the Buyer is obliged to draw up a record of the damage with the courier and is not obliged to accept the delivered goods. The Buyer is obliged to inform the Seller immediately, but no later than 24 hours after delivery, about the delivery of damaged goods.

7.8 If the Buyer submits a complaint about the goods within the first 12 months from purchase, the Seller may resolve the complaint only based on expert assessment. Regardless of the outcome of the expert assessment, the Seller will not require the Buyer to cover the costs of the expert assessment or any other costs related to the expert assessment.

7.9 If the Buyer submits a complaint about the goods after 12 months from the purchase and the Seller rejects it, the document regarding the handling of the complaint will indicate to whom the Buyer can send the product for expert assessment. If the Buyer sends the product for expert assessment to the designated person, the costs of the expert assessment as well as all other related necessary costs will be borne by the Seller regardless of the outcome of the expert assessment. If the Buyer proves the Seller's liability for the defect through the expert assessment, the Buyer may submit the complaint again. The warranty period does not run during the expert assessment. In this case, the Seller will reimburse the Buyer within 14 days from the date of re-submitting the complaint for all costs incurred for the expert assessment, as well as all related necessary expenses. The Seller will not reject the resubmitted complaint.

7.10 The warranty does not cover wear and tear of the goods caused by normal use or defects arising from improper handling or use of the goods.

7.11 The period from the submission of the right from liability for defects until the time when the Buyer was obliged to take over the goods after repair is not included in the warranty period. If there is an exchange, the warranty period will begin again from the acceptance of the new goods.

7.12 Along with the goods, a warranty card may also be delivered to the Buyer. If the warranty card is not delivered with the goods, the invoice replaces it.

8. Protection of Personal Data

8.1 The Seller is entitled to process the personal data of the Buyer in the scope of information provided during the conclusion of the Purchase Agreement (name, surname, delivery and billing address, email, phone number) as well as other information related to the Purchase Agreement, for the purpose of further processing to fulfill obligations arising from the Purchase Agreement. Processing according to the previous sentence also includes processing for the purposes of delivering goods to the Buyer through a courier, to whom personal data may be provided to the necessary extent (name, surname, delivery address, and phone number).

8.2 The Seller is also entitled to process the personal data of the Buyer for the purposes of direct marketing of their similar goods and services until the Buyer refuses such use, which they can do at the time of ordering in the form of a note or by unsubscribing from each delivered email.

8.3 The Seller will not provide the personal data of the Buyer to third parties without the consent of the Buyer, except in cases established by special laws or subcontractors of the Buyer, such as accounting advisors, if necessary. Since the list of subcontractors may change periodically, the Seller will provide the current version of this list to the Buyer upon request.

8.4 In order to improve your user experience when visiting the Online Store, we may integrate links to third-party sites and applications, such as social media sharing on Facebook or YouTube. Please be aware that shared content or your comments may be publicly accessible. We are not responsible for how these sites and applications handle your data. For more information on how these sites process your personal data, please visit their privacy policies.

8.5 Almost always, we process your personal data within Slovakia or the EU. However, we may also process your personal data in third countries that do not ensure an adequate level of personal data protection, such as the USA, where most well-known IT service providers are based.

8.6 Protecting your privacy is crucial for us, so we make every effort to protect your personal data from destruction, loss, unauthorized access, or disclosure. To this end, we cooperate with companies and use IT equipment and applications that we fully trust to ensure the protection of your data.

8.7 If you have any questions regarding the processing of personal data, you can contact us at any time. We will be happy to answer your questions.

9. Cookies

9.1 Like almost every other website, the Seller uses cookies on the Online Store’s pages.

9.2 Cookies are text files containing small amounts of information that are stored in the web browser of the computer or other mobile device (smartphone or tablet) when the Buyer visits the Online Store. The next time the Buyer visits the Online Store, the browser sends cookies back to the server, allowing the server to identify the Buyer and remember them.

9.3 Cookies are not harmful and do not carry viruses. They do not store any personal data but serve to facilitate navigation within the Online Store.

9.4 By using the Online Store, the Buyer agrees to the use of cookies in accordance with the current privacy policy. If the Buyer does not agree with this, they can refuse the use of cookies by changing their browser settings.

10. Final Provisions

10.1 All legal relationships between the Seller and the Buyer are governed by the legal order of the Slovak Republic. Relationships not regulated by the Purchase Agreement shall, in the case that the Buyer is a consumer, be governed primarily by the Civil Code and the Consumer Protection Act. If the Buyer is not a consumer, these relationships shall be governed primarily by the Commercial Code.

10.2 If any provision of the Purchase Agreement is or becomes invalid or ineffective, the Parties agree to supplement the Purchase Agreement with a provision that most closely approximates the intent of the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions of the Purchase Agreement. Amendments and supplements to the Purchase Agreement require a written form.

10.3 The Purchase Agreement is archived by the Seller in electronic form.

10.4 The supervisory authority is the Slovak Trade Inspection, located at Prievozská 32, 827 99 Bratislava 27, Slovak Republic, phone: 02/58272 132, email: info@soi.sk. Contact details for local inspectorates can be found on the website www.soi.sk.

10.5 Copying these General Terms and Conditions without our consent is prohibited. To identify e-shops that have copied our General Terms and Conditions, we use search software. We actively take action against these e-shops.

10.6 These General Terms and Conditions come into effect on January 1, 2017.